Our experience and proven track record in delivering communications based business transformation projects means we can confidently say we have the skill and knowledge within our teams to help organisations drive value from their investment in Unified Communications and technology.
We have a significant number of customer references where not only have we used our review process to identify the right solution but by asking the correct questions and advising accordingly the correct solution was selected from the many vendors in our portfolio and the customer objectives were acheived.
AutoSwitch, also known as PAC by SMS, is a new legislation being implemented from 1st July throughout the Mobile industry and is aimed at simplifying the process of changing providers for the end user.
Ofcom have introduced a new coding process for customers not retaining their original number but wish to change suppliers, this is called a STAC Code.
The customer will either text or telephone to request their PAC/STAC for a single mobile number. Reponses, including required codes and all relevant information, should be with customers within 2 hours for consumers and within 48 hours for business consumers.
In order to request a PAC/STAC the user can text two short codes. These are standard across the industry and the codes are listed below:
Text “PAC” to 65075 – For a porting request
Text “STAC” to 75075 – For a switching termination request
The PAC/STAC will remain valid for 30 days.
A third short code can be used if the customer wishes to request only their switching information.
Text “INFO’ to 85075 – For switching information only request.
If the customer requires PAC codes for 2 – 24 subscriptions this will be done via email or telephone.
The process on how this will work for the customer is detailed below: