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What are the big trends in Contact Centre technology? There’s no doubt that the last 12 months have been significant for the digital transformation of UK businesses. Customers have adapted to doing everything online, and want easy solutions to their queries. So how do contact centres adapt to meet this changing landscape? Read More NTS goes gold as Mitel partner We are delighted that we have been recognised as a Mitel Gold Partner. This status recognises our technical capability across Mitel’s portfolio of business communication solutions. Read More NTS goes electric as engineer collects new Tesla Find out how NTS engineers are going electric in 2021! Read More Reviewing your contact centre operations in 2021 For many businesses, the contact centre operation is at the heart of their business. Contact centres went through a significant change in 2020, so why should you review yours in 2021? Read More Why move to the Cloud in 2021? As part of your digital transformation you may be considering a move to cloud communications. We regularly help our clients make this move, and we think there are 5 reasons to do so. Read More The big Christmas giveaway It’s been a tough year for lots of businesses and we want to help you get ready for the future. We are running a Christmas giveaway for 12 days in December. Very simply, if you place an order with us, we will give you an iPad Air. Read More New partnership with 8×8 gives customers more choice We are excited to announce a new partnership with 8x8, providing a single platform that combines cloud phone, video collaboration, team chat, contact centre and analytics. Read More Managing the Shoretel migration from 14.2 – video conversation We’ve been speaking to business owners recently who are in the dark about the changes brought about by the end of life of the Shoretel 14.2 system. NTS Director Alan Pallett and Ben Neo of Mitel discussed the changes and what it means for customers. Read More “Remote working is here to stay – it’s time to get ready for the future!” In the light of the message to “Work from home, if you can”, find out how we are supporting clients with the technology to create "location independent" workplaces. Read More Helping clients do great things on the dog and bone Long term customer Dogs Trust has celebrated its two millionth call this week, with a call from a dog-lover hoping to give a forever home to 13-year-old Jack Russell, Bella, at Dogs Trust Manchester. Read More How to drive revenue and increase loyalty through customer experience Today's customer journeys are omni channel, moving between phone, email, SMS, web chat, social media and in-person communications. See the infographic to drive loyalty through these interactions. Read More How to keep your remote workforce motivated With remote work becoming a long-term solution for more and more employers, it is important to know how to keep your team motivated on an ongoing basis. Read More
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How to drive revenue and increase loyalty through customer experience.

For a clearer understanding of how customers are shopping, why they abandon your transactions and what steps you can take to keep them happy, take a look at this infographic from our technology partner

www.mitel.com//en-gb/learn/resource-center/how-to-drive-revenue-and-increase-loyalty-through-cust...

#infographic | #customerexperience
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2 days ago

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What our clients say

Birmingham Hippodrome

“In the last month we launched a new contact centre and back office communication solution! Really pleased with the results, with NTS Communications and Steve Ward supporting us through the journey.”

Scott Whitehouse
Birmingham Hippodrome

 

TTC Group

“At TTC we were very apprehensive about the big change over in our telephone system. However the level of service provided by NTS Communications has been very impressive and reassuring. Prior to the implementation I was worried about the implications that would arise during the changeover, however apart from the minor ‘niggles’ everything went a lot smoother than first anticipated due to the amount of time and support we received during this process. We understand that there are still many benefits to be discovered with our new ShoreTel system but know that those at Network Telecom Solutions will be on hand to answer any queries we may have”.

Pauline Hall,
Resources Director

Luceco

“We worked with NTS Communications to implement a Shoretel telephone system. NTS Communications took the time to fully understand our business and our needs before recommending a system to us. They then acted as project manager for the implementation which went very smoothly. Keeping us fully informed of the project progress and were only too happy to help at any time of day when we had questions or issues. NTS Communications is focused on delivering a first class customer service”.

Richard Gardner,
IT Manager

Principal Insurance

“At Principal Insurance we needed a communications partner who understood the customer contact environment and could provide us with the right technology and advice to enable us to best serve our customers. NTS Communications have experienced and knowledgeable consultants to advise us and a support operation that is quick to react and technically capable to ensure our systems are always available to deal with our customer call volumes. I would recommend NTS Communications to any organisations who rely on their contact centre operation’s to support their business activities”.

Dave Bowcock,
Managing Director

R+Q

“NTS Communications were selected by Randall & Quilter to support their 400 user global voice and data environment which includes 4 sites in the UK and 3 sites in the US and Bermuda. We needed a partner who offered 24/7/365 global Support and who was quick to react to issues and enquiries and was not saddled with the ‘red tape’ associated with many service organisations these days. We find their support centre professional and effective with an excellent team of technical staff who are on hand to solve any issues we may have and to offer implementation services as required. Added to this was their recommendation around the consolidation and supply of our ISDN lines and call traffic which saved us a considerable amount of money. NTS Communications has been a pleasure to deal with and I would not hesitate in recommending their services to other organisations”.

John Shaw,
Randall & Quilter Insurance Services Group IT

Instem

“The use of Basecamp was proposed by NTS as we started our roll out of the Shoretel system to 150+ users across seven sites and four continents.

Although few of my team had first hand experience with Basecamp we found it intuitive to use and quickly came to rely upon it.”

Steve Gooderham,
Instem – Information Solutions for Life

Capital Safety

“NTS Communications have been a tremendous help in sorting out our call centre re-implementation. They provided an excellent insight into best practice and helped drive the project to conclusion. NTS Communications and their technical team put in a fantastic effort and have a real ‘whatever it takes’ attitude to their work”.

Chris Roberts,
Technology Support Manager EMEA

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