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“Remote working is here to stay – it’s time to get ready for the future!” In the light of the message to “Work from home, if you can”, find out how we are supporting clients with the technology to create "location independent" workplaces. Read More Helping clients do great things on the dog and bone Long term customer Dogs Trust has celebrated its two millionth call this week, with a call from a dog-lover hoping to give a forever home to 13-year-old Jack Russell, Bella, at Dogs Trust Manchester. Read More How to drive revenue and increase loyalty through customer experience Today's customer journeys are omni channel, moving between phone, email, SMS, web chat, social media and in-person communications. See the infographic to drive loyalty through these interactions. Read More How to keep your remote workforce motivated With remote work becoming a long-term solution for more and more employers, it is important to know how to keep your team motivated on an ongoing basis. Read More Is ‘Working from home forever’ sustainable? Many experts believe remote work will be a permanent part of the business landscape. But is working from home forever sustainable? Read More Providing magic customer service With the government announcements about lockdown, we had to move our teams from our Telford based office to working from home. As a technology business, we were well placed to do this and we accomplished it without too many dramas. Find out how we helped our customers make the same changes. Read More Changing technology and culture Over the last few weeks, I’ve been keeping in close touch with our customers and vendors. We’ve been able to support customers to run businesses with teams working from home, and we’ve been pleased to have a great reaction to our prompt service. Read More


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***Case study***

Find out how we set up a call centre in a large UK charity - which grew to a team of over 60 seats which now takes nearly 90% of the total inbound calls to the organisation. 

#customerservice | #contactcentre | #charitysector

***Case study***

Find out how we set up a call centre in a large UK charity - which grew to a team of over 60 seats which now takes nearly 90% of the total inbound calls to the organisation.

#customerservice | #contactcentre | #charitysector
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1 week ago


What our clients say

TTC Group

“At TTC we were very apprehensive about the big change over in our telephone system. However the level of service provided by NTS Communications has been very impressive and reassuring. Prior to the implementation I was worried about the implications that would arise during the changeover, however apart from the minor ‘niggles’ everything went a lot smoother than first anticipated due to the amount of time and support we received during this process. We understand that there are still many benefits to be discovered with our new ShoreTel system but know that those at Network Telecom Solutions will be on hand to answer any queries we may have”.

Pauline Hall,
Resources Director


“We worked with NTS Communications to implement a Shoretel telephone system. NTS Communications took the time to fully understand our business and our needs before recommending a system to us. They then acted as project manager for the implementation which went very smoothly. Keeping us fully informed of the project progress and were only too happy to help at any time of day when we had questions or issues. NTS Communications is focused on delivering a first class customer service”.

Richard Gardner,
IT Manager

Principal Insurance

“At Principal Insurance we needed a communications partner who understood the customer contact environment and could provide us with the right technology and advice to enable us to best serve our customers. NTS Communications have experienced and knowledgeable consultants to advise us and a support operation that is quick to react and technically capable to ensure our systems are always available to deal with our customer call volumes. I would recommend NTS Communications to any organisations who rely on their contact centre operation’s to support their business activities”.

Dave Bowcock,
Managing Director


“NTS Communications were selected by Randall & Quilter to support their 400 user global voice and data environment which includes 4 sites in the UK and 3 sites in the US and Bermuda. We needed a partner who offered 24/7/365 global Support and who was quick to react to issues and enquiries and was not saddled with the ‘red tape’ associated with many service organisations these days. We find their support centre professional and effective with an excellent team of technical staff who are on hand to solve any issues we may have and to offer implementation services as required. Added to this was their recommendation around the consolidation and supply of our ISDN lines and call traffic which saved us a considerable amount of money. NTS Communications has been a pleasure to deal with and I would not hesitate in recommending their services to other organisations”.

John Shaw,
Randall & Quilter Insurance Services Group IT


“The use of Basecamp was proposed by NTS as we started our roll out of the Shoretel system to 150+ users across seven sites and four continents.

Although few of my team had first hand experience with Basecamp we found it intuitive to use and quickly came to rely upon it.”

Steve Gooderham,
Instem – Information Solutions for Life

Capital Safety

“NTS Communications have been a tremendous help in sorting out our call centre re-implementation. They provided an excellent insight into best practice and helped drive the project to conclusion. NTS Communications and their technical team put in a fantastic effort and have a real ‘whatever it takes’ attitude to their work”.

Chris Roberts,
Technology Support Manager EMEA


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