Tel: 0345 450 0333

How to drive revenue and increase loyalty through customer experience

FACEBOOK

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
As we all know from bitter experience, making decisions in advance is far easier, and far more cost effective, than making panic-based decisions after an emergency has struck.

These words from our partners @Mitel are so true!

You cant afford to stand still with your business technology, and you definitely dont want to be reacting to a crisis, so get in touch today to see if we can help you plan effective telecoms systems to grow your business.

#contactcentre | #customerservice | #digitaltransformation

https://www.mitel.com/blog/complacency-is-risky-business

"As we all know from bitter experience, making decisions in advance is far easier, and far more cost effective, than making panic-based decisions after an emergency has struck."

These words from our partners @Mitel are so true!

You can't afford to stand still with your business technology, and you definitely don't want to be reacting to a crisis, so get in touch today to see if we can help you plan effective telecoms systems to grow your business.

#contactcentre | #customerservice | #digitaltransformation

www.mitel.com/blog/complacency-is-risky-business
... See MoreSee Less

3 months ago

TWITTER

What our clients say

Birmingham Hippodrome

“In the last month we launched a new contact centre and back office communication solution! Really pleased with the results, with NTS Communications and Steve Ward supporting us through the journey.”

Scott Whitehouse
Birmingham Hippodrome

 

TTC Group

“At TTC we were very apprehensive about the big change over in our telephone system. However the level of service provided by NTS Communications has been very impressive and reassuring. Prior to the implementation I was worried about the implications that would arise during the changeover, however apart from the minor ‘niggles’ everything went a lot smoother than first anticipated due to the amount of time and support we received during this process. We understand that there are still many benefits to be discovered with our new ShoreTel system but know that those at Network Telecom Solutions will be on hand to answer any queries we may have”.

Pauline Hall,
Resources Director

Luceco

“We worked with NTS Communications to implement a Shoretel telephone system. NTS Communications took the time to fully understand our business and our needs before recommending a system to us. They then acted as project manager for the implementation which went very smoothly. Keeping us fully informed of the project progress and were only too happy to help at any time of day when we had questions or issues. NTS Communications is focused on delivering a first class customer service”.

Richard Gardner,
IT Manager

Principal Insurance

“At Principal Insurance we needed a communications partner who understood the customer contact environment and could provide us with the right technology and advice to enable us to best serve our customers. NTS Communications have experienced and knowledgeable consultants to advise us and a support operation that is quick to react and technically capable to ensure our systems are always available to deal with our customer call volumes. I would recommend NTS Communications to any organisations who rely on their contact centre operation’s to support their business activities”.

Dave Bowcock,
Managing Director

R+Q

“NTS Communications were selected by Randall & Quilter to support their 400 user global voice and data environment which includes 4 sites in the UK and 3 sites in the US and Bermuda. We needed a partner who offered 24/7/365 global Support and who was quick to react to issues and enquiries and was not saddled with the ‘red tape’ associated with many service organisations these days. We find their support centre professional and effective with an excellent team of technical staff who are on hand to solve any issues we may have and to offer implementation services as required. Added to this was their recommendation around the consolidation and supply of our ISDN lines and call traffic which saved us a considerable amount of money. NTS Communications has been a pleasure to deal with and I would not hesitate in recommending their services to other organisations”.

John Shaw,
Randall & Quilter Insurance Services Group IT

Instem

“The use of Basecamp was proposed by NTS as we started our roll out of the Shoretel system to 150+ users across seven sites and four continents.

Although few of my team had first hand experience with Basecamp we found it intuitive to use and quickly came to rely upon it.”

Steve Gooderham,
Instem – Information Solutions for Life

Capital Safety

“NTS Communications have been a tremendous help in sorting out our call centre re-implementation. They provided an excellent insight into best practice and helped drive the project to conclusion. NTS Communications and their technical team put in a fantastic effort and have a real ‘whatever it takes’ attitude to their work”.

Chris Roberts,
Technology Support Manager EMEA

Partners

Mitel
avaya dev
Gamma
BT
vodafone
o2
sjs
Red Box
city fibre
starleaf
CISCO
Daisy
PCI
aruba
8×8