As part of your digital transformation you may be considering a move to cloud communications. We regularly help our clients make this move, and we think there are five clear benefits in doing so.
Cloud communications can help your team work remotely. Whether from home, from your customers’ premises, or anywhere in the world – using cloud technology means suddenly your business isn’t tied to a location.
The implications of this for your workforce are obvious – no longer do you need to recruit from a particular geographic area. You don’t need to provide office space for all your employees, driving down your overheads. You can provide a more flexible working environment, allowing you to recruit from a wider talent pool and creating a more engaged team.
This is the main benefit of the cloud that our customers have appreciated with all the uncertainty and rapid change in 2020. But there are other business reasons for a move to the cloud.
Cloud solutions are highly flexible for a growing business. There is no need to purchase new equipment for every new employee. Instead new users can simply be added to the system. This means an end to out of control IT equipment costs. Everyone has access to all the features they need, on any device.
With a workforce no longer based in one office, project work needing groups of employees needs an appropriate solution to allow successful collaboration. When data is stored in the cloud, each employee has access to the same data and tasks are completed in real time. It becomes easier to share large files between team members. Cloud solutions also include video and voice based collaboration tools.
In our experience this is never high on our customers’ list as a reason to move to the cloud. But for those clients who have experienced a flood or fire on premise, it can be a business disaster. Using cloud technology means if you cannot access your office, your business is still able to operate. Equally your data is protected if your systems are victim of a cyber attack or security breach.
All data and applications are maintained at a central location. Updates are installed once, for all users, meaning less downtime. This implication is higher productivity of your team.
If 2020 was a year of reacting and responding to fast moving events for UK business leaders, we believe 2021 needs to be a year of taking stock. It’s a time to be taking a longer term, more strategic view of business operations. And a time to be transforming your business so it is ready for the future.
If you are looking for a partner to help you make the move to cloud communications, please book a free call with us. With many years’ experience advising business leaders on transforming their businesses with suitable IT solutions, we would love to help you in 2021.
“In the last month we launched a new contact centre and back office communication solution! Really pleased with the results, with NTS Communications and Steve Ward supporting us through the journey.”
“At TTC we were very apprehensive about the big change over in our telephone system. However the level of service provided by NTS Communications has been very impressive and reassuring. Prior to the implementation I was worried about the implications that would arise during the changeover, however apart from the minor ‘niggles’ everything went a lot smoother than first anticipated due to the amount of time and support we received during this process. We understand that there are still many benefits to be discovered with our new ShoreTel system but know that those at Network Telecom Solutions will be on hand to answer any queries we may have”.
“We worked with NTS Communications to implement a Shoretel telephone system. NTS Communications took the time to fully understand our business and our needs before recommending a system to us. They then acted as project manager for the implementation which went very smoothly. Keeping us fully informed of the project progress and were only too happy to help at any time of day when we had questions or issues. NTS Communications is focused on delivering a first class customer service”.
“At Principal Insurance we needed a communications partner who understood the customer contact environment and could provide us with the right technology and advice to enable us to best serve our customers. NTS Communications have experienced and knowledgeable consultants to advise us and a support operation that is quick to react and technically capable to ensure our systems are always available to deal with our customer call volumes. I would recommend NTS Communications to any organisations who rely on their contact centre operation’s to support their business activities”.
“NTS Communications were selected by Randall & Quilter to support their 400 user global voice and data environment which includes 4 sites in the UK and 3 sites in the US and Bermuda. We needed a partner who offered 24/7/365 global Support and who was quick to react to issues and enquiries and was not saddled with the ‘red tape’ associated with many service organisations these days. We find their support centre professional and effective with an excellent team of technical staff who are on hand to solve any issues we may have and to offer implementation services as required. Added to this was their recommendation around the consolidation and supply of our ISDN lines and call traffic which saved us a considerable amount of money. NTS Communications has been a pleasure to deal with and I would not hesitate in recommending their services to other organisations”.
Randall & Quilter Insurance Services Group IT
“The use of Basecamp was proposed by NTS as we started our roll out of the Shoretel system to 150+ users across seven sites and four continents.
Although few of my team had first hand experience with Basecamp we found it intuitive to use and quickly came to rely upon it.”
Instem – Information Solutions for Life
“NTS Communications have been a tremendous help in sorting out our call centre re-implementation. They provided an excellent insight into best practice and helped drive the project to conclusion. NTS Communications and their technical team put in a fantastic effort and have a real ‘whatever it takes’ attitude to their work”.
Technology Support Manager EMEA